All support errands should be sent to support@cardiolex.se were they will be handled of our support technicians.
Hardware issues
Please download a support note and attach it to your support errand.
Support note in Swedish
Support note in English
Without a registered errand at support@cardiolex.se, we will not troubleshoot or repair your product.
When the unit is without warranty or service contract, we charge an hourly fee of 150 € for troubleshooting as well as the shipping cost for the return.
If you ship the product to Cardiolex Medical AB for troubleshooting and this does not show the error you stated, you will be charged a troubleshooting fee of 35 € as well as the shipping cost for the return. Transport damage caused by inadequate packaging is not included in Cardiolex Medical AB’s warranty.
When Cardiolex support has confirmed your errand please send your hardware to :
| D3 systems (included accessories), Lexor 2100-D | Computers | Lexor 12 Blue, Lexor 12 Usb |
| 7H Plast Att. *your errand number* Plasten, Hulared 514 50 Limmared | JoR AB Att. *your errand number* Rubanksgatan 4 741 71 Knivsta Sverige | Cardiolex Medical AB Att *your errand number* Sundbybergsvägen 1 171 73 Solna |
Software issues
Without a registered errand at support@cardiolex.se, we will not troubleshoot your product.
Please include as much information as possible in you errand:
- Which version of the products you have
- When the error occur
- If you have experianced the error before
If you do not have any support agreement or if the error isn´t included in the warranty of the product, we will charge an hourly fee of 150 €.
